Policy version v1 — effective May 17, 2026
Canto Tutors is a brand name operated by Dolphin Web Dynamics, LLC, the legal entity responsible for this website and all tutoring services described herein.
At the time you complete your first Stripe Checkout, your payment method is saved securely on file. You will not be charged again at checkout for future sessions. Instead, your saved card is charged after each session based on actual time spent.
Sessions are billed in 15-minute increments at your agreed hourly rate. For example, a 75-minute session is billed at 75 minutes — not rounded up to a full hour — unless we reach a full hour.
By completing checkout you authorize Canto Tutors to charge your saved payment method after each future session without requiring you to re-enter your card details.
Cancellations must be made at least 24 hours before the scheduled session start time. Cancellations with less than 24 hours notice may be charged the full booked session rate at Killian's discretion. To cancel, reply to any session email or email hello@cantotutors.com directly.
If you do not attend a scheduled session and have not provided at least 24 hours notice, your saved card will be automatically charged for the full booked session time at your agreed rate. You will receive a Stripe receipt and a session summary email when this charge occurs.
No-show charges are not negotiable but can be avoided entirely with 24+ hours advance notice.
By providing your payment method through Stripe Checkout and agreeing to these terms, you authorize Canto Tutors to:
Charges appear on your statement as CANTO TUTORS TUTORING.
You will receive a Stripe-generated receipt and a session summary email at the email address on file after every charge. If you do not receive a receipt, check your spam folder or email hello@cantotutors.com.
Before initiating a chargeback with your bank or card issuer, please contact hello@cantotutors.com within 7 days of the charge. This service is provided by Dolphin Web Dynamics, LLC. Most billing questions are resolved within one business day. Initiating a chargeback without prior contact may result in suspension of tutoring services.
Your hourly rate is set at the time of first booking and will not change without your explicit agreement. If Killian proposes a rate change, you will be notified by email before any new rate takes effect.
Questions about these terms or a specific charge? Email hello@cantotutors.com or reply to any receipt email.